- things aren't going quite right
- you're doing your best to manage but it isn't the work environment you envisioned
- your customers are complaining and so are your staff
- everyone seems unhappy and frustrated; most especially you
- AND ... sales have fallen off and you're more than concerned.
I feel your frustration and concern and I believe you when you say that you've done the best you could with setting up your business. You hired brand agents and designers, you have your catchy business name, website, branded colours, taglines and you know your mission ... but something is NOT working.
Ok. Let's have some Real Talk here. No superficial mumbo jumbo but Real Talk.
I've been working with startups and established businesses for over seven years. I've seen some rise to their pinnacle of success and others sadly fall away. Most often the greatest problem lies within the customer experience the business is delivering.
You can have this great visual Brand but if the Personal Brands operating within your business are not congruent, then your intended service will never be delivered. It's that simple.
Imagine if I told you that there IS a way to
- bring about tangible changes
- have genuine smiles exchanged like candy between staff and customers
- deliver an unforgettable customer experience
- turn your complaining customers into loyal, raving fans
Yes, there IS a way and this is where I come in. My very effective training program, "Excellent Customer Service: Through the Power of Personal Brands" can help bring about amazing, happy change within your business!
This is not a "cookie-cutter" program. It is designed specifically for your business.
Contact me and let's have some Real Talk. I can help.